Background: This was intended to be a relatively simple business trip. My colleage, Tiffany, and I were slated to travel to London on Monday the 12, work at our client site on Tuesday through Thursday, and travel home on Friday the 16th. Easy, right? It turned out to be slightly more involved than that.
Thursday April 15
8:30 AM: We are in our cab on the way from our hotel to Kings Cross Train Station (where we catch the train to go to the client site), when we hear a quick blurb about “disruptions at Heathrow.” As there have been ongoing BA strikes, and we are travelling on United, I think nothing of it.
9:30 AM: We arrive at the client site, clear through security, and arrive at the outbuilding where we have been working. Client says, “you better check your airline – there’s been a volcanic eruption in Iceland and all flights out of Heathrow are grounded.” Of course, we immediately reply, “Volcano – hahaha!!” After been convinced that it was, in fact, not a joke, we immediately get on the phone with United Global Services (thanks, Tiffany, for being a Global Services member!!).
9:45 AM: Global Services informs us that our 7:55 AM Friday flight has been cancelled, because the plane can’t leave Dulles to get to Heathrow to pick us up. We reschedule on the Friday afternoon flight.
3:00 PM: We leave the client site and head back to London for a round of afternoon meetings with our UK co-counsel. On the way, we make contact with the travel agent (“Steve”) that usually makes our arrangements. He tells us that the Friday afternoon flight is cancelled, and that all of United’s Saturday flights have already been grabbed. Time to escalate. Steve grabs the last United flight to the States on Sunday, which goes from Heathrow to Chicago. He also books us on a BA flight on Saturday. (Most airlines now have sophisticated search engines that troll the reservation systems looking for duplicate reservations. These search engines cancel anything that looks like seat squatting. The only way to hold multiple seats for a single leg is to do so on different airlines.)
6:00 PM: Meetings with UK co-counsel complete. We head back to the hotel to strategize and grab supper. Get the news that Charles de Gaulle and Frankfurt are going to close, but that Madrid and Rome are still flying. We begin the genesis of a contingency plan.
Friday April 16
9:00 AM: I wake up to an email from Carey saying that our Saturday BA flight is cancelled, and that all flights are grounded through noon on Saturday. We start to get serious about studying prevailing wind patterns in Northern Europe. Tiffany becomes an expert in geophysics – will the eruptions continue? Her sources say yes. It also becomes apparent that the National Air Traffic System (NATS) has no clue how long this will last, but is only extending the flight caps by six hours at a time in order to avoid creating major panic.
9:15 AM: Tiffany and I spend about 90 minutes discussing contingencies and options. Both of us are reluctant to do anything drastic while we are still holding the Sunday flight from London to Chicago. We call our travel agency, who books us on a Monday BA flight direct from London to Dulles. My credit card is becoming warm to the touch.
11:15 AM: Tiffany and I have a combined 5 kids 5 and under, so we head out to Hamley’s for some travel gifts.
4:00 PM: We huddle again at our hotel for a period of intense meteorogical analysis and logistics planning. Things aren’t looking good, so we start talking about getting out of London.
6:00 PM: Head over to British Museum. The British Museum, in addition to being a fantastic repository of priceless relics, is also a memorial to a time when the Brits didn’t think twice about taking historical treasures from other countries just because they could. I miss the good old days.
10:00 PM – Just on the off chance that the flight groundings continue, I reserve two seats on the Eurostar train leaving London on Monday afternoon. I want something in hand in case things get a lot worse.
Carey's Perspective:
JD was on a business trip to the
We corresponded back and forth a couple of times, and then I decided I needed to hop in the shower before the kids woke up. I started brainstorming in the shower: Why can’t he get to
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